Terms & Conditions

Effective date: September 1, 2026

1. Seller and scope

These Terms & Conditions govern your use of www.suntneew.com and purchases made through the website. The SuntNeew brand is operated by Shanghai Shunxiangyang Clean Energy Technology Co., Ltd., 1/F, No. 258 Pingyang Road, Minhang District, Shanghai, China. By using the website or placing an order, you agree to these Terms. For provider information, see our Impressum.

2. Products and product information

We make reasonable efforts to present product descriptions, specifications, images, availability, and prices accurately. Product colors and appearance can vary with device and display settings. We may correct errors, update information, or discontinue products where permitted by law.

3. Prices, checkout, and charges

The price, transaction currency, shipping charge, and any applicable charges shown at checkout before you submit an order apply to that order. Product prices, currency presentation, promotions, and available payment methods can vary by market. Customs duties, import charges, or similar destination charges not expressly included at checkout may be payable by the customer.

4. Orders and acceptance

Submitting an order is an offer to purchase. An order is accepted when we send an order confirmation or otherwise confirm acceptance. We may refuse or cancel an order where a product is unavailable, pricing or product information contains an error, payment cannot be verified, fraud or abuse is suspected, or required information is incomplete. If we cancel an order after payment, we will refund the amount paid through the original payment method.

5. Payment

Available payment methods are displayed at checkout. Payment processing may be provided by Shopify, Oceanpayment, or their payment partners. A payment method is not available until it is displayed and successfully completes the checkout process.

6. Shipping and delivery

Processing times, shipping methods, delivery estimates, shipping charges, and any free-shipping conditions are described in our Shipping Policy and shown at checkout. Delivery estimates are not guaranteed and can be affected by destination, customs, carrier capacity, weather, or other events outside our reasonable control.

7. Returns, cancellations, and refunds

Return eligibility, cancellation rights, and the return process are described in our Return Policy and the applicable checkout terms. Nothing in these Terms limits mandatory consumer rights that apply to you.

8. Intellectual property

The website, SuntNeew name, logos, text, images, graphics, product content, and design are owned by or licensed to Shanghai Shunxiangyang Clean Energy Technology Co., Ltd. and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes only unless we provide written permission.

9. Third-party services

The website may link to or use third-party services. Those services are governed by their own terms and privacy practices. Shopify provides the ecommerce platform for this store, but purchases are made with Shanghai Shunxiangyang Clean Energy Technology Co., Ltd., not Shopify.

10. Liability and mandatory rights

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website. This does not exclude liability that cannot lawfully be excluded, including mandatory consumer protections.

11. Changes and contact

We may update these Terms by posting a revised version on this page. Questions about these Terms can be sent to info@suntneew.com.