Privacy Policy

Effective date: August 13, 2026

SuntNeew ("we", "us", or "our") operates www.suntneew.com under the SuntNeew brand. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or place an order.

1. Information we collect

Contact and account information, such as your name, email address, telephone number, billing address, shipping address, and messages you send us.
Order and transaction information, such as products purchased, order number, payment status, refund information, and delivery details. Payment card details are handled by the relevant payment provider and are not stored by us as full card numbers.
Device and usage information, such as IP address, browser type, device information, pages viewed, and approximate location derived from technical data.
Information you provide when requesting support, submitting a form, subscribing to communications, or exercising privacy rights.

2. How we use information

We use information to provide and deliver products, process payments, confirm and manage orders, handle returns and refunds, provide customer support, communicate service updates, maintain website security, prevent fraud and abuse, improve our products and website, comply with legal obligations, and send marketing communications where permitted and where you have provided or not withdrawn consent as required by law.

3. Cookies and similar technologies

We and our service providers may use cookies and similar technologies to keep the website working, remember preferences, understand traffic, measure performance, and support marketing. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How we share information

We may share information with service providers that help us operate the website and fulfill orders, including Shopify, payment providers such as Oceanpayment and Klarna when enabled, fraud-prevention and analytics providers, customer-support tools, carriers, warehouses and fulfillment partners such as WINIT, professional advisers, and authorities where required by law. We do not sell personal information for money.

5. International transfers

Our service providers and fulfillment partners may process information in countries other than the country where you live. We take reasonable steps to protect information when it is transferred and processed internationally.

6. Retention and security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including order, accounting, legal, dispute, and security requirements. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed to be completely secure.

7. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent where processing is based on consent. To make a request, contact us using the email below. We may need to verify your identity before responding.

8. Children

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

9. Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

10. Contact

For privacy questions or requests, contact info@suntneew.com.