Shipping Policy

Shipping & Delivery Policy

Effective date: September 1, 2026

1. Order processing

Orders are normally processed within 3–7 business days after payment and order verification. Processing can take longer during promotions, holidays, inventory transfers, or address and payment verification.

2. Shipping methods and charges

Shipping is calculated from the delivery address and the single-item packaged shipping weight in the order. The checkout shows the available method, its shipping charge, and any conditions before you submit the order. The checkout amount is the applicable shipping charge for that order; we do not promise a rate outside the checkout display.

Product pages may show net product weight for product information. Shipping calculations use packaged shipping weight, which can be higher because it includes the retail package and protective materials.

3. United States

Where available, orders may use a Standard shipping service. Typical transit is approximately 2–5 business days after dispatch. The available service and estimate are confirmed at checkout.

4. Germany

Where available, orders may use a Standard shipping service. Typical transit is approximately 3–4 business days after dispatch. The available service and estimate are confirmed at checkout.

5. Charges, taxes, and import costs

The price, transaction currency, shipping charge, and any applicable charges shown at checkout before you place the order apply to that order. Customs duties, import charges, or similar destination charges that are not expressly included at checkout may be payable by the customer.

6. Delivery exceptions

Delivery estimates are not guaranteed. They can be affected by carrier capacity, address errors, remote-area rules, customs, weather, battery-transport restrictions, or events outside our reasonable control. Customers are responsible for providing an accurate delivery address.

7. Tracking and support

When tracking is available, it will be provided through the order notification or customer support. Contact info@suntneew.com if a shipment is delayed or tracking has not updated.