Return Policy

Effective date: August 19, 2026 · Last updated: September 21, 2026

1. Order cancellation

We accept cancellation requests before an order has shipped or been produced. Contact info@suntneew.com with your order number. Once an order has shipped, please follow the return procedure below.

2. 14-day returns

You may request a return within 14 days after delivery. Contact us before sending anything back. Do not send a package until the return has been reviewed, an RMA has been approved, and we have confirmed the correct warehouse.

3. Return conditions

  • Items must be unused, in resalable condition, and returned with original packaging, accessories, manuals, and included materials.
  • Proof of purchase or the order number is required.
  • Items damaged after delivery, altered, misused, or returned without prior approval may be refused or may receive a reduced refund where permitted by law.
  • Custom, personalized, final-sale, or otherwise non-returnable items are excluded where identified on the product page or at checkout, subject to mandatory consumer rights.

4. Return address and RMA

Before returning any item, email info@suntneew.com with your order number and reason for return to request an RMA. Do not ship the package until we have approved the return and confirmed which warehouse to use. Returns sent without an RMA or to a different address may be delayed or refused.

Authorized U.S. return warehouses:

Eastern U.S. warehouse (USKY3)
Online Seller RMA
2125 Gateway Blvd #48054443
Hebron, KY 41048
United States

Western U.S. warehouse (USWC2)
381 S Brea Canyon Road
Walnut, CA 91789
United States

Our support team will confirm the correct warehouse in your RMA instructions. Please do not choose a warehouse yourself.

5. Return shipping fees

If the return is not caused by us — for example, you changed your mind or ordered the wrong model — you are responsible for the return shipping cost. The exact cost depends on the carrier and service you choose.

If the item arrived damaged, defective, or is not what you ordered, we cover the return shipping cost.

6. Returning batteries and hazardous materials

Batteries are regulated for transport, so they cannot be returned through ordinary mail.

  • Do not return a battery using a postal service or a courier that does not accept lithium batteries.
  • Reuse the original packaging where possible, and follow the carrier and labelling instructions included with your RMA.
  • Do not ship back a battery that is swollen, leaking, punctured, burnt, or that has been submerged or involved in a fire. Contact us first so we can confirm how it should be handled and how to dispose of it under your local rules.

7. Damaged, defective, or incorrect items

Contact us promptly with your order number and clear photos or other relevant information so we can review the issue and provide instructions.

8. Refunds

After the returned item is received and inspected, an approved refund is sent to the original payment method. We process an approved refund within 3-5 business days. After processing, the bank or Klarna may require an additional 5-10 business days to post the refund.

9. Contact

Email: info@suntneew.com